Alison Kroulek

copywriter for hire

                                 

 
 
 

Chattanooga, TN (423) 313-4979

greengirl512@gmail.com

 www.alisonk.com

 

Education

 

University of Tennessee at Chattanooga

Graduated cum laude December 2004

B.A. in English

Minors in History and History of Art
3.5666 GPA overall; 3.722 in major
Dean's List 5 semesters

 


Work Experience

 

August 2007-present

Freelance ghostwriter/copywriter

 

  • Researching and writing articles, web content, blog entries and e-books on a variety of different subjects. I specialize in content on natural health, travel, outdoor sports and the environment.

  • Submitted original work in a timely manner, respecting the deadlines and the needs of my clients.

  • Earned 100% positive feedback from clients on both www.getafreelancer.com and www.elance.com.

 

October 2006-June 2008

T-Mobile

Customer Service Representative

 

  • Over the telephone, assisted customers with questions and concerns regarding their cell phone service or equipment.  Also, processed orders for new equipment.

  • Learned to work quickly and efficiently in a fast-paced environment with an emphasis on multi-tasking.

  • Acted as a consultant, helping customers find rate plans and features that best fit their needs, and was proactive in offering solutions for problems.

 

 

April 2005-October 2006

Merastar Insurance Company

Customer Service Counselor

  • Quickly grasped the fundamental concepts of property and casualty insurance and successfully passed the Tennessee Department of Insurance Property/Casualty Licensing exam the first time. Also, I met all other state requirements to obtain an insurance producer license.

  • Assisted customers from many different backgrounds in understanding our billing and underwriting procedures, as well as the coverage provided by their policies.

  • Developed better interpersonal and communication skills, resulting in an improved ability to address customers’ needs, concerns, and complaints. Communicated with customers via email, fax, and telephone.

  • Worked with customers to find appropriate solutions to their problems, balancing their needs with our company’s policies.

  • Learned to use an As400 system for accessing and managing customer’s policies, as well as a newer web-based system.

 

January 2002- April 2005
Wilkins Research Services
Chattanooga, TN
Interviewer

 

  • Interviewed people about a variety of subjects, and accurately recorded their responses.
  • Learned to be a good listener and to effectively handle respondents’ questions and complaints.
  • Developed excellent phone etiquette and communication skills
  • Consistently received high performance evaluations for professionalism and attention to detail.
  • Employee of the Month, August 2002

 References Available Upon Request.